America Online: Using Information Technology to Better Serve the Customer Case Solution & Analysis

Subjects Covered
Computer systems
Customer relationship management
Service management

by
James I. Cash Jr.,
Judy Stahl

Source: Harvard Business School

20 pages.
Publication Date: Mar 13, 1996. Prod. #: 396290-PDF-ENG

America Online: Using Information Technology to Better Serve the Customer Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions