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Avoiding the Customer Satisfaction Rut

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer relationship management
Service management
Strategy formulation

by
Fredrik Dahlsten

Source: MIT Sloan Management Review

7 pages.
Publication Date: Jul 01, 2003. Prod. #: SMR106-PDF-ENG

Avoiding the Customer Satisfaction Rut Harvard Case Study Solution and HBR and HBS Case Analysis

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