Cleveland Clinic Heart Center: Legacy of Excellence

Subjects Covered
Customer service
Innovation
Quality management
Teamwork

by
Alexander Horniman,
Kent Locklear

Source: Darden School of Business

11 pages.
Publication Date: Sep 11, 2004. Prod. #: UV3249-PDF-ENG

Cleveland Clinic Heart Center: A Legacy of Excellence Harvard Case Study Solution and HBR and HBS Case Analysis