Customer-Introduced Variability in Service Operations Case Solution & Analysis

Subjects Covered
Control systems
Customer service
Human behavior
Incentives
Management controls
Managing uncertainty
Operations research

by
Frances X. Frei

19 pages.
Publication Date: Mar 14, 2006. Prod. #: 606063-PDF-ENG

Customer-Introduced Variability in Service Operations Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions