CVS Jon Roberts and Josh Flum Video Case Solution & Analysis

Subjects Covered
Business process automation
Business process reengineering
Customer retention
Customer service
Information technology
Process improvement

by
Andrew McAfee

Source: Video Supplement

Publication Date: Mar 01, 2007. Prod. #: 607717-VID-ENG

CVS, Jon Roberts and Josh Flum, Video Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions
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