Dont Manage Waits Manage Experiences Case Solution & Analysis

Subjects Covered
Customer service
Customers
Marketing
Profitability
Time management

by
Gabriel R. Bitran,
Juan Carlos Ferrer,
Paulo Rocha e Oliveira

Source: IESE-Insight Magazine

8 pages.
Publication Date: Jun 15, 2009. Prod. #: IIR006-PDF-ENG

Don’t Manage Waits, Manage Experiences Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions
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