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Federal Express: The Money Back Guarantee (D)

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer relationship management
Customer service
Quality control

by
Christopher W.L. Hart

Source: Harvard Business School

2 pages.
Publication Date: Oct 27, 1989. Prod. #: 690007-PDF-ENG

Federal Express: The Money Back Guarantee (D) Harvard Case Study Solution and HBR and HBS Case Analysis

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