HGRM: Bringing Back High Touch Hospitality

Subjects Covered
Customer relationship management
Entrepreneurial management

by
Lynda M. Applegate,
Gabriele Piccoli

Source: Harvard Business School

27 pages.
Publication Date: Jul 11, 2012. Prod. #: 813019-PDF-ENG

HGRM: Bringing Back High Touch Hospitality Harvard Case Study Solution and HBR and HBS Case Analysis