How to Delight Your Customers Case Solution & Analysis

Subjects Covered
Consumer behavior
Customer satisfaction
Customer service
Marketing strategy
Psychology

by
Barry Berman

Source: California Management Review

24 pages.
Publication Date: Nov 01, 2005. Prod. #: CMR328-PDF-ENG

How to Delight Your Customers Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions
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