Is Your Company As Customer-Focused As You Think Case Solution & Analysis

Subjects Covered
Quality management
Service management

by
Patrick Barwise,
Sean Meehan

Source: MIT Sloan Management Review

8 pages.
Publication Date: Apr 01, 2010. Prod. #: SMR348-PDF-ENG

Is Your Company As Customer-Focused As You Think? Harvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions