MitchellsRichards

Subjects Covered
Customer service
Expansion
Family-owned businesses
Information technology
Organizational culture

by
Amy C. Edmondson,
Corey Hajim

Source: Harvard Business School

20 pages.
Publication Date: Jul 24, 2003. Prod. #: 604010-PDF-ENG

Mitchells/Richards Harvard Case Study Solution and HBR and HBS Case Analysis