Otis Elevator: Accelerating Business Transformation with IT

Subjects Covered
Business process reengineering
CEO
Leadership
Organizational change
Technology transfer

by
F. Warren McFarlan,
Brian J. Delacey

Source: HBS Premier Case Collection

20 pages.
Publication Date: Sep 24, 2004. Prod. #: 305048-PDF-ENG

Otis Elevator: Accelerating Business Transformation with IT Harvard Case Study Solution and HBR and HBS Case Analysis