Package War: Fedex vs. UPS

Subjects Covered
Customer service
Decision making

by
Robert E. Spekman,
Robert F. Bruner,
Lane Crowder

Source: Darden School of Business

33 pages.
Publication Date: Feb 15, 1996. Prod. #: UV0015-PDF-ENG

Package War: Fedex vs. UPS Harvard Case Study Solution and HBR and HBS Case Analysis