Pharmacy Service Improvement at CVS (A)

Subjects Covered
Business process automation
Business process reengineering
Customer retention
Customer service
Information technology
Process improvement

by
Andrew McAfee

Source: HBS Premier Case Collection

11 pages.
Publication Date: Dec 14, 2005. Prod. #: 606015-PDF-ENG

Pharmacy Service Improvement at CVS (A)Harvard Case Study Solution and HBR and HBS Case Analysis