Pharmacy Service Improvement at CVS (B)

Subjects Covered
Business process automation
Business process reengineering
Customer retention
Customer service
Information technology
Process improvement

by
Andrew McAfee

Source: Harvard Business School

2 pages.
Publication Date: Dec 14, 2005. Prod. #: 606029-PDF-ENG

Pharmacy Service Improvement at CVS (B) Harvard Case Study Solution and HBR and HBS Case Analysis