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Process Completeness: Strategies for Aligning Service Systems with Customers Service Needs

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer relationship management
Customer service
Partners
Process improvement
Strategic alliances

by
Gabriele Piccoli,
Kathryn Brohman,
Richard T. Watson,
A Parasuraman

Source: Business Horizons

10 pages.
Publication Date: Jul 15, 2009. Prod. #: BH339-PDF-ENG

Process Completeness: Strategies for Aligning Service Systems with Customers’ Service Needs Harvard Case Study Solution and HBR and HBS Case Analysis

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