Ritz-Carlton: Using Information Systems to Better Serve the Customer

Subjects Covered
Customer service
Employee empowerment
Employee training
Information systems
Location of industry
Total quality
Values

by
W. Earl Sasser Jr.,
Thomas O. Jones,
Norman Klein

Source: Harvard Business School

15 pages.
Publication Date: Oct 20, 1994. Prod. #: 395064-PDF-ENG

Ritz-Carlton: Using Information Systems to Better Serve the Customer Harvard Case Study Solution and HBR and HBS Case Analysis