Subjects Covered
Organizational change
Organizational culture
Service management
by
John S. Haywood-Farmer,
Charles Dhanaraj
Source: Richard Ivey School of Business Foundation
9 pages.
Publication Date: Mar 03, 1998. Prod. #: 97D017-PDF-ENG
Samsung Everland: Managing Service Quality (B) Harvard Case Study Solution and HBR and HBS Case Analysis