Samsung Everland: Managing Service Quality (B) Case Solution & Analysis

Posted on by Case Solutions

Subjects Covered
Organizational change
Organizational culture
Service management

by
John S. Haywood-Farmer,
Charles Dhanaraj

Source: Richard Ivey School of Business Foundation

9 pages.
Publication Date: Mar 03, 1998. Prod. #: 97D017-PDF-ENG

Samsung Everland: Managing Service Quality (B) Harvard Case Study Solution and HBR and HBS Case Analysis