Service Sabotage: The Dark Side of Service Dynamics
Subjects Covered
Customer service
by
Lloyd C. Harris,
Emmanuel Ogbonna
Source: Business Horizons
11 pages.
Publication Date: Jul 15, 2009. Prod. #: BH335-PDF-ENG
Service Sabotage: The Dark Side of Service Dynamics Harvard Case Study Solution and HBR and HBS Case Analysis