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Service Sabotage: The Dark Side of Service Dynamics

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer service

by
Lloyd C. Harris,
Emmanuel Ogbonna

Source: Business Horizons

11 pages.
Publication Date: Jul 15, 2009. Prod. #: BH335-PDF-ENG

Service Sabotage: The Dark Side of Service Dynamics Harvard Case Study Solution and HBR and HBS Case Analysis

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