Service Sabotage: The Dark Side of Service Dynamics

Subjects Covered
Customer service

by
Lloyd C. Harris,
Emmanuel Ogbonna

Source: Business Horizons

11 pages.
Publication Date: Jul 15, 2009. Prod. #: BH335-PDF-ENG

Service Sabotage: The Dark Side of Service Dynamics Harvard Case Study Solution and HBR and HBS Case Analysis