Sof-Optics Inc. (A)

Subjects Covered
Capacity analysis
Customer relationship management
Customer service
Morale
Work force management

by
W. Earl Sasser Jr.,
Ramchandran Jaikumar,
David C. Rikert

Source: Harvard Business School

20 pages.
Publication Date: Dec 01, 1980. Prod. #: 681052-PDF-ENG

Sof-Optics, Inc. (A) Harvard Case Study Solution and HBR and HBS Case Analysis