The Waiting Game: The Psychology of Time and its Effects on Service Design Case Solution & Analysis

Subjects Covered
Customer service

by
Dilip Soman

Source: Rotman School of Management

5 pages.
Publication Date: May 01, 2013. Prod. #: ROT198-PDF-ENG

The Waiting Game: The Psychology of Time and its Effects on Service DesignHarvard Case Study Solution and HBR and HBS Case Analysis

Posted in Harvard Case Study Analysis Solutions