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The Waiting Game: The Psychology of Time and its Effects on Service Design

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer service

by
Dilip Soman

Source: Rotman School of Management

5 pages.
Publication Date: May 01, 2013. Prod. #: ROT198-PDF-ENG

The Waiting Game: The Psychology of Time and its Effects on Service DesignHarvard Case Study Solution and HBR and HBS Case Analysis

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