Thomson Financial: Building the Customer-Centric Firm

Subjects Covered
Customer & client analysis
Finance
Organizational behavior
Organizational transformations
Strategy management
Technology

by
Robert C. Wolcott,
Mohanbir Sawhney

Source: Kellogg School of Management

21 pages.
Publication Date: Dec 31, 2006. Prod. #: KEL237-PDF-ENG

Thomson Financial: Building the Customer-Centric Firm Harvard Case Study Solution and HBR and HBS Case Analysis