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Toyota: Service Chain Management

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer relationship management
Networks
Service management

by
Hau Lee,
Barchi Peleg,
Seungjin Whang

Source: Stanford Graduate School of Business

15 pages.
Publication Date: Mar 18, 2005. Prod. #: GS41-PDF-ENG

Toyota: Service Chain ManagementHarvard Case Study Solution and HBR and HBS Case Analysis

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