Trojan Technologies Inc.: Organizational Structuring for Growth and Customer Service Case Solution & Analysis

Subjects Covered
Customer relationship management
Customer service
Employee training
Organizational structure

by
John H. Eggers,
Greg Upton

Source: Richard Ivey School of Business Foundation

8 pages.
Publication Date: Aug 19, 1999. Prod. #: 99M019-PDF-ENG

Trojan Technologies, Inc.: Organizational Structuring for Growth and Customer Service Harvard Case Study Solution and HBR and HBS Case Analysis