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Trojan Technologies Inc.: Organizational Structuring for Growth and Customer Service

Posted on Posted in Harvard Case Study Analysis Solutions

Subjects Covered
Customer relationship management
Customer service
Employee training
Organizational structure

by
John H. Eggers,
Greg Upton

Source: Richard Ivey School of Business Foundation

8 pages.
Publication Date: Aug 19, 1999. Prod. #: 99M019-PDF-ENG

Trojan Technologies, Inc.: Organizational Structuring for Growth and Customer Service Harvard Case Study Solution and HBR and HBS Case Analysis

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