User-Centred Approach to Public Services (A)

Subjects Covered
Design
Nonprofit organizations
Public companies
Service management

by
Ali Farhoomand,
Minyi Huang

Source: University of Hong Kong

21 pages.
Publication Date: Jan 21, 2011. Prod. #: HKU926-PDF-ENG

A User-Centred Approach to Public Services (A) Harvard Case Study Solution and HBR and HBS Case Analysis