User-Centred Approach to Public Services (B)

Subjects Covered
Design
Nonprofit organizations
Public companies
Service management

by
Ali Farhoomand,
Minyi Huang

Source: University of Hong Kong

11 pages.
Publication Date: Jan 21, 2011. Prod. #: HKU924-PDF-ENG

A User-Centred Approach to Public Services (B) Harvard Case Study Solution and HBR and HBS Case Analysis