Wainwright Industries (B): The Customer Challenge

Subjects Covered
Business process reengineering
Organizational change
Organizational culture
Total quality

by
Rosabeth Moss Kanter,
Norman Klein

Source: Harvard Business School

5 pages.
Publication Date: Feb 02, 1996. Prod. #: 396220-PDF-ENG

Wainwright Industries (B): The Customer Challenge Harvard Case Study Solution and HBR and HBS Case Analysis