When Unhappy Customers Strike Back on the Internet

Subjects Covered
Quality management
Service management

by
Thomas Tripp,
Yany Gr goire

Source: MIT Sloan Management Review

10 pages.
Publication Date: Apr 01, 2011. Prod. #: SMR380-PDF-ENG

When Unhappy Customers Strike Back on the Internet Harvard Case Study Solution and HBR and HBS Case Analysis