Zappos.com: Developing a Supply Chain to Deliver WOW

Subjects Covered
Customer service
Finished goods
Inventory management
Logistics
Marketing
Organizational culture
Supply chain management

by
Michael Marks,
Hau Lee,
David W. Hoyt

Source: Stanford Graduate School of Business

28 pages.
Publication Date: Feb 13, 2009. Prod. #: GS65-PDF-ENG

Zappos.com: Developing a Supply Chain to Deliver WOW!Harvard Case Study Solution and HBR and HBS Case Analysis